Terms and Conditions
Our terms and conditions have been designed to be simple and easy to read. They are important, as they cover which bits of the move we are responsible for, and which bits you are responsible for.
1. Legal Jargon
"We" means “Dad’s Removals”, and "Us" and "Our" have corresponding meanings; "You" means the party entering into the agreement for services with us, and includes the party to whom our estimate is addressed or verbally given to, and any party who gives us instruction on your behalf, and the party by whom the final acceptance is signed or verbally accepted by, and "Your" has corresponding meaning.
WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH.
2. The booking
You need to tell us what you would like moved and where it needs to go. We will estimate which vehicles you need, how many staff are needed, and how long it might take. This is an estimate only, and not a fixed price unless we have given a fixed estimate.
3. Changes and cancellations
We have a 24 hour cancellation/change policy on local moves, and a 72 hour policy on moves over 30 miles from redditch or any move where more than 1 van is booked and 7 clear days notice to cancel any international move.
If you give us the required notice before the job, of any changes or cancellations, no fee applies unless we have had to pay out for any expenses related to your move.
If you cancel out of time we will charge a fee 20% of your move cost plus any fees or expenses incurred.
We will park anywhere safe you ask us to, EXCEPT in a Urban Clearway. If the parking space is not legal, you can ask us to find a legal spot further away. Any parking fees we pay or infringements we receive will be added to the cost of the job. All our vehicles are eligible to use Loading Zones, however time limits always apply.
5. During the move
You need to tell us about any fragile goods or any special precautions that you would like us to take. You need to show us everything you need moved, and check that nothing extra is taken, or items missed. Sometimes there are more items than we discussed during the booking. We will always try to fit it in for you, but we don't always have time, or space to do more than we were booked for. If that is the case, we will try to discuss alternative options to get it all done. If we can't deliver your goods for reasons outside of our control, we will bring them back to our depot to arrange storage. You will then be responsible for any re-delivery charges and storage fees incurred. If this happens, we will do our best to contact you to work out any other way of solving the issue.
Our “working time” is the time from when we arrive at the first address, to the completion of payment at the final address. The minimum is 2 hours of work, after that it is rounded up to the nearest half an hour.
Our “travel time” is a fixed time to get to the starting area before the job, and away from the end locality after we finish working. We will advise the travel times when you book. If you change the start or end destinations during the job, the travel time may change accordingly
Our working time does not finish until payment is finalised.
We must be paid by cash, or bank transfer prior to the end of the move. if we have to wait over 10 minutes for payment we may have to charge extra to cover costs of staff waiting.
We only take business or personal cheques with a suitable cheque guarantee card and by prior agreement, we don't offer credit without a prior arrangement.
If you are unable to pay for your job on completion, we might need to keep some of your goods as security until payment is made. In that case there will be a charge to re-deliver those items, or you can collect them from our depot. We reserve the right to sell these items to recoup our fees should payment not be made within 14 days.
8. Damage and our insurance
We include limited insurance for all work we perform on full house moves only upto a maximum of 35% of the removal cost. This means that as long as we're told about any damage at the end of the move, or as soon as is reasonably practical but ultimately within 3 days of the move, then we will discuss with you how to make a claim under our goods in transit insurance.
This covers any physical damage caused by dropping, mishandling, or inadequately securing of the item by us. There are, however, some things that our insurance does NOT cover.
These include but are not limited to:
i) Televisions or any electrical appliance not packed in their original box, computer equipment, photocopiers, scientific instruments, musical instruments not in hard cases, architectural models, and sculptural artwork.
ii) Pieces of glass not wrapped, or packed safely.
iii) Furniture designed to be flat packed, or made of pressed wood, such as IKEA, Fantastic Furniture or similar. These items are inherently susceptible to suffer damage or disorder, no matter how carefully we move them. We recommend disassembly of such items before moving to reduce these risks.
iv) Damage caused to any item that does not fit thru a doorway or other entrance/exit where we have to use extra force or wiggle it thru. An example would be an oversized sofa causing damage to a wall or paint, or scuffing to the sofa itself.
v) We are not able to cover items packed away in box's as there is no way of establishing the condition they were in before being moved.
vi) All goods should be packed as they were designed/made to be moved in their original protective packaging if possible. In the case of furniture items that were originally supplied flat packed we are not able to accept any liability for damage as a result of us having to move them as a single item.
vii) Cover is like for like and NOT new for old. in the event of a claim being made we would initially be attempting to locate an item replacement thru 2nd hand channels if we accept liability.
We will NOT cover any internal faults where the item was not mishandled by us, and was secured properly in the vehicle.
We will not compensate for any consequential loss or loss of value.
9 Damage to premises or property other than goods
9.1 Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. Therefore our liability is limited as follows:
9.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
9.1.2 If we cause damage as a result of moving goods under your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable.
9.1.3 If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.
10 Exclusions of liability
10.1 We shall not be liable for loss or damage caused by fire or explosion, unless we have been negligent or in breach of contract. It is your responsibility to insure Your Goods. If You ask Us in writing to arrange insurance cover for You We will, provided You declare the full replacement value of Your Goods and pay the premium in advance.
10.2 We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
10.3 Other than as a result of our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:
10.3.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
10.3.2 Moth or vermin or similar infestation.
10.3.3 Cleaning, repairing or restoring unless we arranged for the work to be carried out.
10.3.4 Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water. OR
10.3.5 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.
10.3.6 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
10.3.7 For any goods which have a pre-existing defect or are inherently defective.
10.3.8 For perishable items and/or those requiring a controlled environment.
10.3.9 Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board.
10.4 No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.
10.5 Where goods are handed out from store our liability will cease upon handing over the goods to You or Your authorised representative (see Clause 11.1 below).
10.6 We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where:
(a) there is no breach of this Agreement by Us or by any of Our employees or agents
(b) such loss or damage is not a reasonably foreseeable result of any such breach.
10.7 Where any item is taken apart by us at your request, we do endeavor to assemble in the same manner. however as furniture assembly/disassembly is not our specialized field no guarantee is implied or given for either the assembly or any damage caused while taking apart or putting together. No Bumps, Scuffs. Breaks, Missing parts or the like are covered. No coverage under any circumstances unless by prior written agreement for any items requiring assembly/disassembly or for items which have been flat packed by yourselves that have any screws or fittings protruding.
11 Time limit for claims
11.1 If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent or as soon as practically possible, but no later than 3 days after you move..
11.2 For goods which we deliver, you must give Us detailed notice in writing of any loss and damage within seven days of delivery by Us. We may agree to extend this time limit upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.
12 Delays in transit
12.1 Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
12.2 If through no fault of ours we are unable to deliver your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
12.3 Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise you of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by you as a result of delays in transit time unless directly attributable to our negligence or breach of contract.
13 Our Right to Hold the Goods (lien)
“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if you fail to pay the charges and any other payments due under this or any other Agreement. (See also Clause 22). These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by us in recovering our charges and applying our right of lien. These terms and conditions shall continue to apply.
If there is a dispute arising from this Agreement, which cannot be resolved, either party may refer it to Dispute Resolution. Dispute Resolution does not prejudice your right to commence court proceedings.
15 Our right to sub-contract the work
15.1 We reserve the right to sub-contract some or all of the work.
15.2 If we sub-contract, then these conditions will still apply.
16 Route and method
16.1 We have the right to choose the method and route by which to carry out the work and the location in respect of storage.
16.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers.
17 Advice and information for International Removals
We will use our reasonable endeavours to provide you with up to date information to assist you with the import/export of your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.
18 Applicable law
Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.
19 Your forwarding address
19.1 If you instruct us to store Your goods, You must provide a correct and up to date address and telephone number and notify Us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it by first class post to your last address recorded by us
19.2 If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication date of the newspaper. Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.
Where a replacement or compensation is offered, this is not a “new for old” service. The valuation will take into account the age, depreciation, and wear and tear of the item. If there is a dispute regarding the valuation of an item, it will be assessed by a person nominated by our insurance company.
Where a move is not covered by insurance due to it being a 'low cost' move. Or if the extra insurance option is not taken out then any claim is limited to a replacement or repair cost of £50 per item. (subject to other conditions above)
Unless damage is caused by our express negligence then any claim is subject to an applicable excess.
Insurance on removals is a minefield and even in our own opinion can become very complicates with rules such as items should be wrapped as they were delivered when new . This in most circumstances is not practical as very few households keep packaging . We sometimes offer an excess waiver policy where moves are costing more than £750. This policy is only offered on larger moves as it can cost more than the cost of a small move to purchase
The general rule is claims via the insurance carry a £250 excess . If we feel we were negligent and can identify a specific incident that occurred resulting in damage we will reduce this to £50 and pay the shortfall of the insurance excess ourselves. If damage occurred on large items that did not have a clear passage thru a doorway then unless the goods were wrapped in protective wrapping prior to our arrival then unless we can identify exactly when damage occurred and see that the item was moved incorrectly then we are not liable for slight damage such as scuffs or scratches which could of been avoided had the items been wrapped in its original packaging.
We do our very best to ensure no damage occurs to any item and endeavour to sort anything out to our best ability even if problems occur.
The Decision of our insurance company is final if the claimed value meets the threshold for making a claim (£750) and we accept no liability for anything beyond the scope of this insurance.